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Support

If you follow these directions, you will know your passwords, have a full computer backup, and know how to organize your photos. I generally teach this to my clients, but provide this information for all to use and reference. If you get stuck, just call me.

PDF's & First Steps:
  • 🖶 APPLE USERS PRINT THIS: Password, Dropbox, Tutorials Packet (PDF, Apple) .
  • 🖶 ANDROID USERS PRINT THIS: Password, Dropbox, Tutorials Packet (PDF, Android) .

  • Click Here to sign up for Secure Backup - Free Trial (▢ write your account info on your printed password packet).

  • ▢ Do you have a Dropbox account already? If not, click here to start a new account (▢ write your account info on your printed password packet).

  • ▢ On your iPhone, enable iCloud Backup:
    Open Settings, tap your name at the top. Tap iCloud. Scroll down and tap iCloud Backup. Enable iCloud Backup. The last backup date will appear. Make sure the last backup is within the last 24 hours. Backup happens when you are on Wi-Fi and your iPhone is plugged in. If you receive a message saying that your iCloud Storage is full, PAY THE $1 a month ($12 a year) to have your entire phone backed up. IT'S WORTH IT!

  • ▢ Use Google Chrome as your internet browser. Do not use Internet Explorer. Click Here to download Chrome.

  • ▢ Picture Folders Template. If you have a lot of organized picture folders you can download this zip file which contains an organzed set of yearly folders from 2000 - 2020. There are also 10 decade folders from 1900 to 1990. The folders all have three leading zero's on the folder names which causes the folders to stay orgaznized at the TOP of your pictures folder. Download the zip file, open it, click "Extract All" (top right), click "Browse" to select the "Pictures" folder on the left side, click "Select Folder". Now you can move your corresponding folders containing pictures into these new folders. Click Here to download the Picture Folders Template (zip file)..

Remote Support:
PDFs
Link & File Name Additonal Info
Password & Tutorials Packet (Apple iPhone Users) The full packet for Apple iPhone Users. Print, staple twice, and always use a PENCIL!!!
Password & Tutorials Packet (Android Users) The full packet for Android Users.
Password Packet (Excludes Tutorials) - Apple iPhone Users
Password Packet (Excludes Tutorials) - Android Users
Tutorials Packet (Excludes Passwords Packet) - Apple iPhone Users
Tutorials Packet (Excludes Passwords Packet) - Android Users
Single Blank Password Page (6 Sites) with Alphabet Letter Line Single Page - 6 Sites
Single Blank Password Page (14 Sites) with Alphabet Letter Line Single Page - 14 Sites
Password Packet Labeled A - Z A - Z Password Packet - Single Sided. 6 sites per page. Use this packet if your printer does NOT support double sided printing.
Password Packet Labeled A - Z - Double Sided A - Z Pasword Packet - Double Sided. 14 sites per page. Use this PDF if you have a printer that DOES print double sided.
Dropbox - Initial Setup Instructions - Apple iPhone Users Initial Dropbox Creation and Setup for Apple iPhone Users
Dropbox - Initial Setup Instructions - Android Users Initial Dropbox Creation and Setup for Android Users
Apple iPhone Dropbox Settings Check Use only after your Dropbox Account has been created and setup. Occasionaly (about once a year) these settinging need to be checked.
Apple iPhone Settings - iCloud Backup - Settings Check Basic Apple iPhone Settings, Setup iCloud Backup, find a lost Apple Device
Dropbox - Create a Shared Folder For creating a shared Dropbox folder with a friend or co-worker. This folder is a "main share" where you can add other folder and files.
Dropbox Cable Import - The Holy Grail Solution for Live Photos The Holy Grail Solution to successfully importing using a cable (Device is locked. Dropbox couldn't import photos because Apple iPhone may be locked. Unlock it and try again.)